Withdrawal Payment Time Frames
Withdrawal requests are processed three business days from the date of request. Gold VIP member (casino only) withdrawal requests are processed one business day from the date of request. During this time you may cancel your withdrawal request from within the Cashier, and return it to your bankroll. This will allow you to play for real money (Money Play) without making a new deposit to your ReefClub Casino account. After three business days (one business day for casino Gold VIP members), the status of your withdrawal request will change to "processed" and you will no longer be able to cancel it.
The following is a summary of the withdrawal process:
Please note: All time frames are calculated in business days (Monday through Friday).
| Payment Method | Awaiting Process or Accepted* | Processed** | Total | Payment Posted as from: |
|---|---|---|---|---|
| VISA credit card | Standard & VIP Members: 3 Days
Gold VIP Members (casino only): 1 Day | Up to 5 days | Up to 8 days
Up to 6 days | Cassava Ltd |
| Maestro Debit Card | Standard & VIP Members: 3 Days
Gold VIP Members (casino only): 1 Day | 7 Days | 10 Days
8 Days | Cassava Ltd |
| Bank Draft or Cheque | Standard & VIP Members: 3 Days
Gold VIP Members (casino only): 1 Day | UK 5-6 days
(Clearing can take up to 6 days) | 9 Days
Gold VIP: 7 Days | Cassava Enterprises, issued by Northern Bank |
| Europe 10-15 Days
Natwest drafts 7-10 days (cheques ) | 13-18 Days
Natwest drafts 10-13 days (cheques) Gold VIP: 11-16 Days Natwest drafts 5-7 days (cheques) | A variant of Cassava Enterprises, issued by Natwest or CAS | ||
| Rest of World
21-28 Days Natwest drafts 10-15 Days (cheques) | 24-31 Days
Natwest drafts 13-18 Days (cheques) Gold VIP (casino only): 22-29 Days Natwest drafts 13-18 Days (cheques) | Cassava Enterprises, issued by Natwest or CAS | ||
| MasterCard via Bacs (for UK issued cards only) | Standard & VIP Members: 3 Days
Gold VIP Members (casino only): 1 Day | 3 Days | 6 Days
4 Days | Payment received with thanks |
| Moneta | Standard & VIP Members: 3 Days
Gold VIP Members (casino only): 1 Day | 1-2 Days | 4-5 Days
2-3 Days | WorldPay AP Limited |
| Skrill (moneybookers) | Standard & VIP Members: 3 Days
Gold VIP Members (casino only): 1 Day | 1-2 Days | 4-5 Days
2-3 Days | A variant of:
mb_pok@cassava.net or mb_isg_euro@cassava.net or mb_isg_gbp@cassava.net |
| NETELLER | Standard & VIP Members: 3 Days
Gold VIP Members (casino only): 1 Day | 1-2 Days | 4-5 Days
2-3 Days | Cassava Enterprises Ltd |
| PayPal | Standard & VIP Members: 3 Days
Gold VIP Members (casino only): 1 Day | 1-2 Days | 4-5 Days
2-3 Days | Cassava Enterprises |
| EntroPay Card | Standard & VIP Members: 3 Days
Gold VIP Members (casino only): 1 Day | 2-3 Days | 5-6 Days
3-4 Days | Cassava Enterprises |
| Wire Transfer | Standard & VIP Members: 3 Days
Gold VIP Members (casino only): 1 Day | 4-7 Days | 7-10 Days
5-8 Days *wire withdrawals requested in members local currency may be received earlier than stated timeframe | A variant of:
Cassava Enterprises or WorldPay AP Limited |
| WebMoney | Standard & VIP Members: 3 Days
Gold VIP Members (casino only): 1 Day | 1-2 Days | 3-5 Days
2-3 Days | WorldPay AP Limited |
| Click & Buy | Standard & VIP Members: 3 Days
Gold VIP Members (casino only): 1 Day | 1-2 days | 4-5 days
3-4 days | Cassava Enterprises |
*withdrawal request can still be cancelled and returned to your bankroll.
**withdrawal request has been processed and is being delivered to you.
You will be notified by email once processing of your withdrawal request has been completed and the funds have been transferred to you.
Please note: it may take additional time for your credit card or payment method provider to post your withdrawal funds to your account.
Cassava Enterprises (Gibraltar), Ltd. (the operator of ReefClub Casino), reserves the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.
There are no fees for any of our withdrawal services. In the event that we terminate the offering of our business in your country, payouts will be subject to reasonable processing charges.
We want our members to receive their winnings as soon as possible and will do our utmost to keep the time frames stipulated above (please see our Withdrawal Policy for further information). Please be aware however, that some withdrawal methods are completed via third parties and delays beyond our control may occur, in rare cases.
If your withdrawal has not been posted within the specified time limit (see chart above), please contact us immediately and we will investigate.
