Confirm Your Identity Now

Confirm your identity now by Uploading sending us your personal documents. We offer several different verification methods which are all is secure, fast, easy and worth your while.

Confirm now and get:

1. Increased deposit limits.
2. Reduced cashout restrictions on your account.

ReefClub Casino Security Policy

The ReefClub Casino security policy dictates that members are required to verify their identity during the course of their membership with ReefClub Casino. This validation process is to ensure that both the client and the company are protected from online fraud. Please also note that by verifying your identity, it will allow for cashout requests from your ReefClub Casino account to be processed without hindrance. Please note that once we have received copies of your verification documents, you will not be required to provide this information again.

Confirm your ID - FAQ

Why do I need to send in my documents?

In order to protect both ourselves and our members from fraudulent use of a person’s identity and/or funds, we sometimes ask for members to verify their identities and/or ownership of any credit/debit cards that they have used as a payment method.

What measures are taken to ensure the uploading process is secure?

This is done in order to prove either a member's identity or their ownership of any credit/debit cards they may have used as a deposit method. In addition we will also request documents to ensure that cash-outs reach the right person, or when a member wishes to raise their deposit/cashout limits.

What measures are taken to ensure the uploading process is secure?

To ensure the safety of your personal information we use SSL (Secure Sockets Layer) which provides security and data integrity for all communications over networks and uploads your documents securely.

How are documents kept secure once they have been uploaded?

Once your documents are received, they are stored electronically in a secure environment with highly restricted access.

What type of documents should I send?

You may be requested to send some or all of the following documents:

(i) A copy of a photo ID: You may send either a copy of your Passport, Driver’s License or National ID card. Please ensure that all details, including your name, photograph and signature are visible on the document.

(ii) A copy of your credit card(s): A copy of the front and back of the credit card you use as a payment method. You should block the middle eight numbers on the front of the card, and the 3 digit security code on the back of the card copy.

(iii) Proof of address: This may be submitted in the form of a utility bill or credit card statement. It should be a recent document, showing your full name at the address registered on your account. If you provide a credit card statement please ensure that you blank out the middle eight numbers of the credit card number.

(iv) Notarised documentation. Notarised is considered a certified document which is dated, signed and stamped by a Public Notary.

How do I send these documents?

You have the options of sending your documents to us via:

Cashier Tools

1. Log in by entering your username and password
2. Click on the Cashier button in the upper right corner
3. Click on Deposit
4. Switch to tools tab
5. File must be in these formats: : JPEG, EXIF, TIFF, RAW, PNG, GIF, BMP, PPM, PGM, PBM, PNM, ECW, PDF, SVG, JPG
6. File must be up to 1MB in size

Fax: to the following numbers:

Toll Free from the United Kingdom 0800-917-3217
Toll Free from Germany 0800-182-1787
Toll Free from Canada 1-866-890-6743
Toll Free from France 0800-917-529
Toll Free from Spain 900-957-055
All other countries + 350 200 59975

Email attachments: to operations@cassava.net

We recommend you take a photo with a digital camera, and send each document as separate JPG attachments by e-mail. A digital camera or scanner usually creates the most legible copy of these documents, allowing us to verify your details with no further delays.

Mail/Post to us at:

Operations Department,
Cassava Enterprises Gibraltar Ltd.
601-701 Europort,
Gibraltar

If I have more questions, who can I contact?

For any further questions or assistance with your file upload, feel free to contact our Member Support team, 24 hours a day 7 days a week. They will be more than happy to assist you on any matters regarding your document upload.